REFUND AND RETURNS POLICY

NOVAEVENTRENTAL.COM REFUND & RETURNS POLICY

At Nova Event Rental, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our policy below.

1. RETURNS POLICY 📦

  • Items may be returned within 14 days of receiving your order.
  • Products must be unused, in their original condition, and with all original tags and packaging intact.
  • Customized or personalized items are not eligible for returns unless defective.

2. PROCESS FOR RETURNS 🔄

To return an item, please:

  1. Contact our customer service team at contact@novaeventrental.com or call 212-378-059 to initiate the return.
  2. Provide your order number and details of the item(s) you wish to return.
  3. Once approved, ship the item(s) back to us at the address provided.

3. REFUND POLICY 💳

  • Upon receiving and inspecting your returned item(s), we will process your refund.
  • Refunds will be made to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable unless the item was received damaged or defective.

4. DAMAGED OR DEFECTIVE ITEMS 🛠️

  • If you receive a damaged or defective product, please contact us immediately at contact@novaeventrental.com.
  • We will arrange for a replacement or full refund upon verification.

5. EXCHANGE POLICY 🔄

  • We allow exchanges for a different size, color, or style within 14 days of receiving your order.
  • Items for exchange must be unused, in their original condition, and in original packaging.
  • Contact our customer service team to initiate an exchange.

6. NON-RETURNABLE ITEMS 🚫

The following items are non-returnable and non-refundable:

  • Personalized jewelry or items customized to your specifications.
  • Items purchased during clearance sales or with a special promotional discount.

7. RETURN SHIPPING COSTS 🚚

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service to ensure that your return reaches us safely.

8. CANCELLATION POLICY ❌

  • Orders can be canceled within 24 hours of placing the order.
  • To cancel, please contact us immediately at 212-378-059 or contact@novaeventrental.com.

9. QUESTIONS & SUPPORT 📞

If you have any questions about our Refund and Returns Policy, please get in touch:

Thank you for shopping with Nova Event Rental! ✨ Your satisfaction is our priority.